How Can We Help You?
We're here to make your hosting experience as smooth as possible. Choose from our support options below or browse our frequently asked questions.
Support Options
Submit a Discord Ticket
Open a support ticket within our Discord for technical issues / account-related or sales questions.
Open TicketFrequently Asked Questions
How do I connect to my Minecraft server?
After purchasing, you'll receive login details for our control panel. Log in, start your server, and connect using the provided IP address and port. You can find detailed connection instructions in our knowledge base.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and various other options. All payments are processed securely through our billing system.
How do I install mods or plugins on my server?
Our control panel provides easy-to-use mod and plugin installers. Simply navigate to the Mods or Plugins section, select what you want to install, and click Install. For custom mods, you can upload the files directly through the File Manager.
What is your refund policy?
We offer a 24-hour money-back guarantee on new purchases if you're not satisfied with our service. Some restrictions apply. Please refer to our Terms of Service for full details and on which services we can offer refunds.
How do I upgrade my server plan?
You can upgrade your server at any time through our client area. Log in to your account, select your service, and choose the upgrade option. Your server will be automatically upgraded with no downtime, simply restart your server to apply the changes.
Still Need Help?
Our support team is available to assist you with any issues or questions you may have.